Native Access / Kontakt 7 Issues [SOLVED] (2024)

ppayne wrote: ↑Thu Nov 09, 2023 11:41 amI had the same problems. It has to do with native access's cache folder. If you empty it, it should work again.

I'm not sure if I had uninstalled native access before.

In any case, there is something in the cache folder that is causing the problems.

[edit]
I had done even more and I removed something from the registry. I found the link in the browser history that I used to get everything working again:

https://community.native-instruments.co ... g-products

First Uninstall Native Access!!!

Delete the User Registry entries of Native Access and the NTKDaemon:

See Also

NTKDaemon.exe proceso de Windows - ¿Qué es?

Click the Windows Start button at the bottom left side of your screen.
Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
HKEY_CURRENT_USER > Software > Native Instruments >
Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

Click the Windows Start Button on the bottom left of your screen.
Type %localappdata% and press Enter.
This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

Last Install the new Native Access Version

After that everything should work again. It's completely normal, isn't it?

Patrick

Hi...I have a similar type of question/problem that I would appreciate your help. I contacted NI about this via a support ticket and their advice was no good and generic.

Just as of today, when I went to download Gentle Winds (a free download from fracture sounds) it said a download error has occurred and it is unknown. I included a few screenshots. I also tried to reinstall an already installed electric keys, and it failed-saying the same thing. (Note that I have windows and not a mac)

The only logical reason that I can think that this is happening is because last week, I attempted to remove a few kontakt libraries(which were also native access instruments) following an online video in order to free up space on my drive. And I sense this is the issue.
error native access 1.png
error native access 5.png
How I deleted these instruments last week is by following this video step by step which basically the guy went into the registry editor to delete such instruments. I deleted the feathered flute and Olafur Arnalds composer tool kit. The steps that he did to delete the instruments were: How To Remove Kontakt Library From Kontakt (Windows)

01 Check library you want to remove from "C:-Program Files-Common Files-Native Instruments-Service Center "

02 Go Start menu and Open Windows "Registry Editor"

03 Follow this steps "HKEY_CURRENT_USER-Software-Native Instruments" and Delete the library you want..

04 Remove Whatever Leftover Here "HKEY_CURRENT_USER-Software-Native Instruments-Kontakt Application" and Delete the library you want

05 Next Delete library from 'HKEY_LOCAL_MACHINE-SOFTWARE-Native Instruments'

Here is the video that I followed step by step for better understanding : How to remove Kontakt library | Delete Kontakt Libraries

How to remove Kontakt library | Delete Kontakt Libraries
Play

https://www.youtube.com/watch?v=8j7OtfxJlAA

I followed these step by step and it removed the kontakt libraries but I am just guessing that this is related to the issue with native instruments being installed...at least that's what I think but I cannot figure out what to do as there are really no tutorials to show what could have happened.

Any advice that you can give to help me would be greatly appreciated. I use native instruments regularly and this will be a problem if I cannot fix this unknown error to install on native instruments

Please note I have already checked out your fix this problem page (failed to download...unknown error as I have an unsupported operating system(older version) and deleted any aria2 files or iso files and that did not help.

I know that I did something in the registry (exactly what was done in the above yt video) and now instruments are not downloading in NI and no new instruments are showing up in Kontakt via the 86-Steinberg folder after I drag them in...they are not there.

Can someone give me an idea of what to do in the reigstry to fix this considering I did step by step in that youtube video

Thank you so much for your help